Senior Category Manager - Hotels, Dining & Spa

Borehamwood, England, United Kingdom | Buying | Full-time | COVID-19 remote



Reporting to: Head of Partner Management

Base: Borehamwood, Hertfordshire

About us and Red Letter Days are the UK Brands for Smartbox Group. We are the UK’s leading gift experience provider.  Our core focus is to deliver happiness to our customers, suppliers, staff and retail partners. We aim to do this by providing industry leading products.

We have been part of the Smartbox Group since 2009 – the world’s largest provider of experiences. Across Europe a Smartbox Group experience is purchased every five seconds!  The iconic Red Letter Days brand was added to our portfolio in November 2017 – adding  fantastic opportunities for our network of partners.

About the role

The Senior Category Manager role sits within the Buying - Partner Management team and will be Reporting to the Head of Partner Management. As Senior Category Manageryou will be responsible for best in class partner experience and partner service. You will ensure a defined group of large and VIP partners provide our customers with an excellent experience and drive partner business volume through identifying new product opportunities, cross selling and upselling.

You will be responsible for managing partners in our Lifestyle category. Prior experience in a similar background is preferred.  You will also be responsible for delivering the KPI’s in this critical business area and in time you will also come to manage two Account managers

As a Senior Category Manager, you will demonstrate leadership within the Partner Management Team through excellent negotiation and relationship management skills and by assisting the Partner Relations Manager in the delivery of business projects as required. We are passionate about what we do – and we expect you to be too! 

A bit more about the role:

  • Meet/exceed KPI & Sales targets both for engagement, new product development and customer satisfaction for a portfolio of large and VIP clients
  • Deliver on annual sales targets
  • Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction
  • Manage two Account Managers ensuring KPI’s are achieved
  • Deliver on KPI’s for onboarding of inventory
  • Working with external and internal technical stakeholders to create and deliver an ambitious integration roadmap
  • Deliver strategy and tactics to reduce partner and product churn
  • Secure best in market exclusive offers from partners
  • Use professional negotiation skills to deliver improved margins from within your allocated client base
  • Proactively monitor the trading performance of allocated accounts and identify and deliver product opportunities to deliver year on year growth
  • Use the established Salesforce system to ensure accurate records are kept
  • Assist the Head of Partner Management where required in the delivery of business projects 

 And now a bit about you:

  • You are an accomplished account manager with a track record in developing new commercial opportunities with large businesses with at least 5 years in account management along with sales targets
  • Knowledge and experience of working with leading industry booking platforms and hotel channel managers
  • A minimum of 3 years plus people management experience is essential.
  • You have a logical, analytical approach to numbers, can quickly identify insights and their resulting actions necessary to make a difference
  • You are a good negotiator, able to develop strong partnerships and deliver excellent commercial outcomes
  • You have extensive experience of managing large business accounts and are comfortable with meeting and presenting at senior level
  • You enjoy working in a fast-paced environment with clear deadlines and targets for you and team
  • Experience in Salesforce is highly desirable.
  • Prior experience in a similar role within the hotel/leisure industry is highly desirable.  

Our mission

To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.

Our vision

To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.

Want to know what it is like to work at Buyagift and Red Letter Days, come take a look at what our team has to say or check out our company reviews on Glassdoor:

Disclaimer: In applying to this position, you consent to Buyagift Plc to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.

Due to the high volume of applications it will not be possible to respond to unsuccessful candidates. Sorry for any inconvenience this may cause