Junior Operations Developer

Borehamwood, England, United Kingdom | IT | Full-time



Location:             Borehamwood, Hertfordshire

About us

Red Letter Days and Buyagift.com are the UK Brands for Smartbox Group. We are the UK’s leading gift experience provider.  Our core focus is to deliver happiness to our customers, suppliers, employees and retail partners. We aim to do this by providing industry leading products.

We have been part of the Smartbox Group since 2009 – the world’s largest provider of experiences. Across Europe a Smartbox Group experience is purchased every five seconds!  The iconic Red Letter Days brand was added to our portfolio in November 2017 – adding additional opportunities to our partner portfolio. 

About the role

We are looking for an ambitious Junior Operations Developer to join our growing IT team.

  • Be the first point of contact for the IT ticketing system by reviewing, processing and assigning support tickets
  • Read and analyse application / ticket logs to identify issues and escalate as necessary and where possible solve issues for minor support tickets.
  • Ensue support tickets are processed as per SLAs
  • Coordinate with the ticket owner to investigate issues if required and follow up as needed.
  • Manipulation of data in SQL database and documentation of data.
  • Minor debugging of software applications that are in use. Experience in C# will be essential. 
  • Collaborate with Web, systems and networking teams as required to solve ticket issues in the most efficient manner.
  • We only hire team players, but you will also be able to work well alone using own initiative.

 Key Skills for this role

  • This will be an ideal role for an an IT engineer who is looking to progress as a Junior developer in time and is looking forward to work with a busy web & systems development team.
  • A min of 2 years of experience in coding with C# and handling basic database queries with MS SQL
  • Hands on experience with handling a ticketing system like Jira, VSTS etc will be an added advantage.
  • Previous experience in net (MVC), Dev Ops (VSTS) and working in a busy e-Commerce IT team will be an advantage
  • Knowledge and experience of any coding language (preferably C# .net MVC), QA testing and agile methodology.
  • Strong communication skills and the ability to collaborate with internal teams at all levels
  • We only hire team players, but you will also be able to work well alone using own initiative.

Our mission

To achieve fast and profitable growth by delighting our customers, providing incremental business to our suppliers and providing a fun and progressive work environment for our team.

Our vision

To reach a stage where there is never a reason for a customer to purchase an experience from anyone else. To achieve this, we aim to have the best experiences on offer, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing.

Want to know what it is like to work at Buyagift and Red Letter Days, why not check out our company reviews on Glassdoor: https://www.glassdoor.co.uk/Reviews/Buyagift-Reviews-E1140132.htm

Disclaimer: In applying to this position, you consent to Smartbox Group UK Ltd (Buyagift and Red Letter Days) to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.

Due to the high volume of applications it may not be possible to respond to unsuccessful candidates.  We do hope that you understand.